Returns and complaints

You have 14 days from receiving your parcel to withdraw from the contract without giving a reason.

Send the product to: Emossa sp. z o.o., ul. Szmaragdowa 1, 55-200 Oława.

The return shipping cost is paid by the customer.

For hygiene reasons, we only accept returns of perfumes in undamaged packaging.

We refund your payment within 14 days, using the same payment method.

Online form

Submit a return or complaint online.

Step 1: Find your order

PDF form

The PDF form is available in Polish only. Download it, fill it in on your computer, or print it and complete it by hand.